FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO COME?

We offer free shipping on all products (with a minimum spend of $20 on Ayurveda products) to most countries internationally. Ask us if you are not sure. After processing (generally around 4 days), the order will be shipped out and usually takes between 7 and 20 working days. Sometimes it can take up to 30 business days, but this is rare. We will keep you updated along the way.

 

MY ORDER STILL HASN'T ARRIVED, WHAT SHOULD I DO?

Don't worry! Find the confirmation email we sent you, click the link and visit your Ohkari order page. You can then track the delivery. Feel free to shoot us an email at [email protected] at anytime, and one of our gorgeous team will get back to you promptly.

 

THERE IS AN INVOICE ON MY PACKAGE THAT SHOWS A DIFFERENT PRICE!

Generally all packages will go through customs, which is normal, and suppliers need to leave a value price on the package. Packages are oftentimes shipped with a different price, sometimes much lower than the actual value of the product. Packages may be marked as a gift and again this is normal.

 

I WOULD LIKE TO RETURN WHAT I BOUGHT

We have a 30 day window for returns. Please simply send us an email at [email protected] and explain the situation and we will do everything in our power to solve it. More information can be seen on our Returns Policy

 

HOW DO I KNOW IF AN ITEM WILL FIT ME?

Our clothing range fits to size as a general rule. If you are unsure, we include sizing charts so you can measure yourself against them. If you are still unsure, shoot us an email!

 

CAN I USE MORE THAN ONE DISCOUNT ON MY ORDER?

Unfortunately not, sorry! Our system only accepts one at a time

 

I ENTERED MY ADDRESS WRONG! HELP!

No problem. If you contact us within 24 hours with the correct address, we can remedy this. After 24 hours we can't do anything about this. Please make sure you enter your address carefully at checkout

 

DO YOU SHIP TO MY COUNTRY?

We ship internationally, with most countries included in our policy. If you are unsure of whether we ship to where you are, please send us a mail to [email protected] before ordering!

 

CAN I JOIN THE TEAM?

Certainly! We are a community of travellers, creators and adventurers. If you have a proposal, would like to write for us or work with us, just send us out your details to [email protected]